Refund policy

Effective date: September 26, 2026

We want you to be confident in every purchase. If something isn't right, here's how returns work.

1. Return Window

Eligible items may be returned within 30 days of delivery, subject to the conditions in this policy. This return period does not limit any statutory consumer rights that may apply.

2. Return Conditions

For a standard change-of-mind return, items should be unused and in the condition received, with original packaging, accessories, and manuals where applicable.

Items that show signs of use, installation, or damage caused after delivery may not qualify for a standard change-of-mind return. This does not affect any rights you may have if an item is faulty, damaged on arrival, incorrectly supplied, or not as described under applicable law.

3. How to Start a Return

  1. Email info@adiautomotive.com with your order number, the item(s) you want to return, and the reason.

  2. We'll reply within 1 business day with return instructions and the return address.

  3. Pack the item securely and ship it using a trackable method.

Please don't send items back without contacting us first. Returns sent without authorization may be delayed.

4. Return Shipping Costs

  • Damaged, defective, or incorrect items: We pay for return shipping and send you a prepaid label.

  • All other returns (for example, ordered the wrong size or changed your mind): The customer pays return shipping. Original shipping charges are non-refundable.

5. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact info@adiautomotive.com as soon as possible. Include your order number and, where possible, photographs of the item and packaging.

We will review the issue and explain the available resolution. Where appropriate, we will arrange a replacement, refund, or return shipping at no additional cost to you. Your statutory consumer rights remain unaffected.

6. Refunds

Once we receive and inspect a returned item, we will notify you whether the refund is approved. Approved refunds are generally issued to your original payment method within 5–10 business days. Your bank or card issuer may require additional time to post the credit.

Refund eligibility and any applicable shipping-cost refunds are handled in accordance with this policy and applicable law.

7. Exchanges

The fastest way to get a different item is to return the original for a refund and place a new order. For damaged or incorrect items, we'll ship a replacement at no charge.

8. Late or Missing Refunds

If you haven't received your refund after 10 business days, first check with your bank or card issuer, then contact us at info@adiautomotive.com.

Questions? Call +1 724-282-4036 or email info@adiautomotive.com